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20 March 2005
Latest Developments from The British Quality Foundation (BQF)
Investors in Excellence is a new programme designed to drive improvement
in all key areas of an organisation, including leadership, processes,
people and customer results.
Find out more about Investors in Excellence.
A recognition and improvement scheme for those at the beginning of their
journey to Excellence.
Find out more about Committed to Excellence (C2E).
Workshop 1: How to use the Excellence Model - Starting out with Self Assessment
Workshop 2: How to use the Excellence Model and the Balanced Scorecard
together
Workshop 3: How to use the Excellence Model to achieve effective process
management
Workshop 4: How to use the Excellence Model, ISO9000 and other quality
initiatives together
Workshop 5: How to plan and prioritise improvement action
Workshop 6: How to use benchmarking to improve performance
Workshop 7: How to design and implement a Corporate Social Responsibility
Strategy
Workshop 8: How to establish customer requirements and measure customer
satisfaction
Workshop 9: How to become an Investor in Excellence
Workshop 10: How to measure and manage performance
Find
out more about the Workshops.
Find
out more about the Publications
Process Survey Tools (PSTs) are a means of measuring the maturity levels
of key business processes. They are practical tools aimed at helping managers
improve their planning and decision-making processes, as well as giving
them guidance on how to improve the processes. With the PSTs, organisations
will be able to compare where they currently are, with where they would
like to be, and provide direction on what to do to get to the next level.
Higher Process Survey Tool scores - and therefore greater process maturity
- should lead to improved business performance. For any organisation,
improving performance from Self-Assessment or other approaches means developing
the whole network of processes through which the organisation functions.
The PSTs are fully compatible with the Excellence Model because processes
lie at the very heart of the Excellence Model.
Find
out more about Process Survey Tools (PSTs).
All members now receive access to bpir.com and Regular Plus and Key Plus
membership now includes free workshops. All members receive access to
networking groups.
We are delighted to confirm that our 2005 Public Sector conference will
take place on 6th and 7th June 2005. Theme: The theme focuses on "Leading
Out Loud". It builds on the themes of previous seminars and will
support other Networking groups including Local Authorities, Health, Social
Care and Education. Previous events have also attracted delegates from
the private sector, and this will be relevant again this year.
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