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Round or square - why reinvent the wheel?

There are many forms of Benchmarking, in a business context it's about comparing your organisation with and learning from other organisations and using the knowledge gained as a basis for improvement.

A benchmarking exercise may be something very simple like reading a good idea in a trade magazine and implementing the idea in your own organisation or something rather more complex such as comparing customer satisfaction levels to find out how you are performing relative to other organisations.

Benchmarking Overview by the DTI
This publication from the Department of Trade and Industry (DTI) explains the four basic types of benchmarking, the benchmarking process and also includes a questionnaire to determine if you are ready for benchmarking...

‘Seeing the Light’ - Benchmarking and Best Practice - The Journey to Excellence
Being overtaken by a Smart car on the motorway the other day was an experience taking me through a number of emotions. There was the sheer disbelief. I have only just upgraded my own car. One might expect the odd Jag or Beema to fly past but a small Smart car was not in my thinking...
Oliver Wight Partner Lawrie Rumens

Further reading


High Performance Benchmarking: 20 Steps to Success

High Performance Benchmarking: 20 Steps to Success
H. James Harrington, James S. Harrington

Everything you need to know abut benchmarking. In a quick, jargon-free read!. The authors of this guide have actually ``benchmarked'' the process of benchmarking, delivering everything you need to know to get vastly better results. It's the first book to address all of the successful benchmarking applications: competitive shopping, competitive analysis, and production and business analysis. And it's the first guide that shows you how to select the best value future state solution. Only leading international quality expert H. James Harrington, teamed with his journalist son and mountains of Ernst & Young benchmarking data, could create such a clear, jargon-free, authoritative introduction to this time-tested practice. Discover how to select the best value future state solution. Only leading international quality expert H. James Harrington, teamed with his journalist son and mountains of Ernst & Young benchmarking data, could create such a clear, jargon-free, authoritative introduction to this time-tested practice. Discover how others have used benchmarking to achieve performance improvements as high as 2000% in only eight months.

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Links
American Productivity Quality Center
An internationally recognised resource for process and performance improvement, the American Productivity & Quality Center (APQC) focuses on benchmarking, knowledge management, metrics, performance measurement and quality improvement initiatives. The site has an array of excellent resources...

The Benchmarking Centre
The Centre was founded in 1992, by some leading international organisations who saw a clear need to promote and facilitate benchmarking throughout Europe as a highly effective management tool. Free registration provides access to resources...

The Public Sector Benchmarking Service (PSBS)
The PSBS was developed as a partnership between the Cabinet Office and HM Customs & Excise with the key aim of promoting effective benchmarking and sharing good practices across the public sector. Although the site is for the Public Sector it contains lots of useful instruction on benchmarking...

Benchmarking In Europe
Benchmarking in Europe is an initiative of the European Commission (but don't be put off) aimed at promoting benchmarking as a tool for enhancing the competitiveness of European Industry. The site contains a useful library of articles, case studies and reports...

The Benchmarking Exchange
The Benchmarking Exchange offers up subscription-based information on how to measure quality and process improvements in your organisation. The comprehensive database includes thousands of companies in 56 industries including business services, manufacturing, financial services and local governments. The general focus is on qualitative performance, not metrics...

The Global Benchmarking Network
The Global Benchmarking Network (GBN) is an alliance of leading benchmarking centres worldwide who share a common vision and mission. Current Membership comprises benchmarking centres in 17 countries which represent more than 25,000 businesses and government agencies.

 

 

 

 

 

 

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