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The Sound of All Hands
Clapping: Use recognition to build a better organization
All humans crave recognition. It’s a universal need. Whether you’re
a manager in Atlanta or a mechanic in Burnley, you want others to notice
your efforts. Simply put, getting recognized feels good. We’re all
aware that employees benefit from recognition, but we tend to forget that
organizations benefit just as much from recognizing their employees. What
are some of the benefits to both employees and their companies?
Craig
Cochran
Recognition - the Power of
the Pen
Somehow in this society we have confused fame with recognition. The sad
by-product being that only the famous are recognized. I don't believe
that only the stars deserve to be recognized. What about the company heroes
you encounter on an every day basis? Right on Barton...
Barton
Goldsmith CEO Goldsmith Consulting
Team Spirit: Cultivate the Culture
Team spirit is the catalytic agent to performance. Strategic plans, marketing,
technology, and capital investments are important. But the emotional commitment
of the people using the tools or executing the plans will determine if
they sink or soar. Too often we enter expensive facilities with high expectations,
only to be treated like an intrusion by frontline staff. Or huge investments
in CRM technologies, designed to enhance customer service, are used by
indifferent frontline staff...
Jim Clemmer
The Clemmer Group Managment Consulting
Beyond Manipulating and Motivating to Leading
and Inspiring
We've known for decades that money doesn't motivate most people to higher
levels of performance. In his seminal 1959 book, The Motivation to Work,
Frederick Herzberg identified money as a "hygiene factor." If
we feel we're not fairly compensated, lack of money can de-motivate. But
once we feel we're treated fairly, the promise of more money doesn't sustain
higher energy and mobilize inspired performance...
Jim Clemmer
The Clemmer Group Managment Consulting
Quality and the Quality of Work Life go
Hand to Hand
ISO 9000 – 14000, Six Sigma and Lean lead now the quality efforts
in most companies but while we strive for greater quality we often neglect
the very quality of work life itself...
Norman
Bodek PCS Press
The Non-Secret of Successful Management
Fact - a little praise and recognition from an executive will create more
motivation than money. A good enough reason to say the two most important
words in the English language...
Barton
Goldsmith CEO Goldsmith Consulting
Caught in the Act - how to acknowledge people without turning them off
In this paper Jody Urquhart argues against ceremonial awards as a viable
means of recognition. Jody believes that if we are to motivate effectively
we must foster a culture of appreciation in our organisations that is
a routine part of every day...
Jody
Urquhart Idoinspire
Create a Positive, Upbeat, "Can-Do"
Workforce and Dazzle the Customer with Your Caring
Given the choice of dealing with a positive, upbeat employee with a "can-do"
attitude or dealing with a disgruntled, distracted, uninterested one,
which would you choose? No contest. Customers always want the best experience
possible; they want it to be easy and pleasant to do business with your
company. Enter the real challenge of "Relationship Management,"
the relationships. Until all of our business is done electronically, and
much of it might be, managers, in addition to making sure the work gets
done, still need to be concerned with the performance of the most important
link in the customer connection - people...
JoAnna
Brandi Customer Care Coach
More Coming Soon...
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