 |
5. Processes
Excellent organisation's design, manage and improve
processes in order to fully satisfy, and generate increasing value for,
customers and other stakeholders.
| 5a. |
Processes are systematically designed
and managed. |
| 5b. |
Processes are improved, as needed, using innovation
in order to fully satisfy and generate increasing value for customers
and other stakeholders. |
| 5c. |
Products and Services are designed and developed
based on customer needs and expectations. |
| 5d. |
Products and Services are produced, delivered and
serviced. |
| 5e. |
Customer relationships are managed and enhanced. |
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