| • |
Understand how the actions you have taken are being
received by customers and conduct a mini survey. |
| • |
Ask employees for ideas on how to tackle those priorities for improvement.
Often employees will generate very efficient and effective ideas for
improving customer satisfaction. |
| • |
Feedback the results of your survey to your customers through feedback
workshops. |
| • |
Feedback results of your survey to your customers through feedback
reports. |
| • |
Feedback the results of your survey to you customers through a feedback
video. |
| • |
Make CSM important in your organisation with customer satisfaction
related pay. |
| • |
Keep the focus on your CSM project and re-measure at the same time
every year. |
| • |
Get the most out of your measures by making your customer satisfaction
survey and employee satisfaction survey compatible. |
