Business Description:
Birkby Lancaster Consulting assist organisations to innovate and change, improving service and organisational excellence. This is achieved by focusing on:

Researching customer and employee perceptions and needs
• qualitative evaluation - focus group, survey, depth discussion
• SQA - Service Quality Assessment - internal audit
• SER - Service Excellence Recall - transaction analysis

Teamworking and process improvement
• SID - Service Improvement Days - teambuilding, involvement and ownership
• TQM - quality performance improvement
• beta™ - organisational review

Skill development
• personal skills workshops
• management development

Wherever possible, client personnel are consulted and developed through participation. People involved in the process and who have a say in the outcome are then more likely to own and resolve issues.

Clients:
BLC review, develop and facilitate customer focused improvements for service, manufacturing and public sector organisations. The relationship and outcomes are valued by clients; 75% of assignments being repeat business.

Client organisations benefiting from this approach, have included:

Lambson Group Limited
Clariant (UK) Ltd
Rose Forgrove Engineering (MRW Technologies Group)
Pittard plc (leather manufacture)
Kodak Polychrome (Horsell Anitec)
Younger Homes (Northern) Ltd
Stockton Borough Voluntary Development Agency
Benenden Healthcare
Yorkshire Electricity plc
Kingston inbusiness (Torch Telecom)
Environment Agency
NHS Estates (Inventures)
The Pensions Trust
Halifax Financial Services (HBOS)

Contact Details:
Birkby Lancaster Consulting
Calder House, 14 Deep Lane, Clifton, Brighouse, West Yorkshire. HD6 4HF United Kingdom
tel:+44 (0) 1484 401739
fax:+44 (0) 1484 712037
email: enquiries@birkbylancaster.co.uk
web: www.birkbylancaster.co.uk